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Mobile Today: Records Management Issues

Presenter 1
Sari Makinen
University of Tampere, Department of Information Studies

Mobile information and communication technology challenges the theory and practice of organization science, business processes, information systems, and especially records management. Electronic records cannot be managed without changes in the methods developed for traditional records mainly in paper form. Electronic records can be found in every area of government and business activities. These records are part of mobile business processes more and more often. With the growing number of people using mobile tools new kind of problems are also encountered. It has been estimated, that about 12 percent of organizational knowledge is in structured knowledge base and the majority lies scattered about organizations in the form of paper and electronic documents. Since mobile workers have less control over the working environment, records may not be captured into records management systems and neither into the organizational memory. There is no regulation for producing, editing and storing records in the mobile working environment. Another important topic is the idea of accessed: what problems do mobile professionals have accessing information sources of their organizations? Using mobile devices and electronic records, we also need to be convinced of the integrity of data.

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