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Can you fix it? Yes, you can!: repurposing user support materials

Presenter 1
Richard Wiseman
University of Manchester, UK Data Service, Mimas

The UK Data Service is a resource funded to support researchers, teachers and policymakers who depend on high-quality social and economic data. It is made up of the former services ESDS, Census.ac.uk and the Secure Data Service. With the birth of the new service, we set about repurposing, as well as creating new content that met the needs of the UK Data Service. This presentation will discuss our approach to supporting our users with high quality and relevant materials within our website. These materials include dataset guides, videos, and slide-packs for teaching, as well as other web resources. In addition, we discuss how we have repurposed materials from webinars to reach a larger audience. We also discuss the steps taken to create these materials, practicalities and the lessons learnt, as well as our future plans.

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